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投稿时间:2006-10-20 修订日期:2007-12-29
投稿时间:2006-10-20 修订日期:2007-12-29
中文摘要: 科学定量地评估2008年北京奥运及演练期间气象信息服务所产生的社会经济效益,
是奥运气象
服务的一项重要工作,同时也是当前工作中的薄弱环节。在简要评述了近年来有关评估研究
工作的基础上,综合应用了社会问卷调查、高端用户深度访谈等定量和定性研究相结合的方
法,构建了满意度指数体系,包括:了解和满足用户的需求、预报发布时间和时效、用户对
气象服务所产生效益的判断、奥运气象服务手册、用户指南和网站等服务和宣传手段,服务
人员能力、针对不同预报要素的预报准确度、用户的未来意向以及对气象部门的整体印象等
8类综合指标。首次提出了天气服务用户满意度指数(CSIWS),并以2006年女垒奥运测试为
例进行实证分析,〖JP〗通过数学模型计算了奥组委等高端用户群的满意指数,来定量测量
用户群
对奥运气象信息服务的期望度和满意度。结果显示,用户对气象部门整体印象最满意,也发
现目前奥运气象信息服务中存在的问题和改善的契机,在引导和挖掘用户需求、完善奥运气
象宣传手册或用户服务指南以及广为宣传奥运气象官方网站等方面还要下功夫。
中文关键词: 奥运 气象服务 社会经济效益评估 CSIWS(天气服务用户满
意度指数)
Abstract:It is very important to have scientifically and quantitatively socioeco
nomic impact studies during 2008 Beijing Olympic Games and Olympic trial meanwhi
le, it is a weakness at present.
Based on reviews of relative literatures, it integrates the s
ocial survey and depth interview with VIP customers like BOCOG (Beijing
Organization Committee of Olympic Games) and so on bycombining with qualitative and qua
ntitative methods. It constructs customer's satisfaction indices, which includes
eight multi items to measure the satisfaction degree of fixed customer group,
i.e. realizing and meeting the needs of BOCOG, time and efficient of weather s
ervice, social benefit judgment by customers, customer's meteorological
manual and dissemination approaches, meteorologist's ability, forecast ac
curacy of different meteorological factors, future choice after competitions an
d comprehensive impression on meteorological sections etc. It is the first time
to
put forward the Customer Satisfaction Index of Weather Service (CSIWS). Taking
2006 women's fast pitch world championship as a case study, some quantitatively
results are measured. They show that customers satisfy with comprehensive impres
sion and endeavors of meteorological bureau. Some disadvantages show that we sho
uld try our best to
lead and exploit customers' needs, produce various customers' manual and genera
l public's weather guidebooks, to improve the hit rate of our official meteorolo
gical websites of OG.
文章编号: 中图分类号: 文献标志码:
基金项目:资助项目:科技部国际科技合作重点项目《北京奥运会国际天气预报示范计划支持技术研究
》
引用文本:
罗慧,谢璞,俞小鼎,2007.奥运气象服务社会经济效益评估个例分析[J].气象,33(3):89-94.
Luo Hui,Xie Pu,Yu Xiaoding,2007.Evaluation of Socioeconomic Benefit on Olympic Weather Service: a Case Study[J].Meteor Mon,33(3):89-94.
罗慧,谢璞,俞小鼎,2007.奥运气象服务社会经济效益评估个例分析[J].气象,33(3):89-94.
Luo Hui,Xie Pu,Yu Xiaoding,2007.Evaluation of Socioeconomic Benefit on Olympic Weather Service: a Case Study[J].Meteor Mon,33(3):89-94.